Privacy Policy
Last updated: 12 October 2026.
Who we are and our role as data controller
infowaveko operates this commercial website offering specialised courses in live production decks and control rooms, including multi-camera switching, live broadcasting techniques, real-time video operation and professional management of television and streaming productions. We are the data controller for the purposes of the UK GDPR and the Data Protection Act 2018. Our registered address is Beaconsfield Studios, Station Road, Beaconsfield, Buckinghamshire, HP9 1LG, United Kingdom and our contact details are [email protected] and +44 1494 671234.
Scope of this notice
This privacy policy explains how we collect, use, store and protect personal data from visitors to our website, individuals who enquire about or enrol on our courses, and anyone who contacts us through the contact form or other means. It applies to all processing carried out by or on behalf of infowaveko in the United Kingdom.
Categories of personal data and sources
We collect identification data such as name and title, contact data including email address and telephone number, course-related data such as enrolment details and payment information, technical data such as IP address and browser type, and usage data from interactions with our site. Most information is provided directly by you when you complete forms or correspond with us. We may also receive limited data from service providers that help us deliver the site.
Purposes of processing and legal bases
We process personal data to respond to enquiries and provide course information on the basis of legitimate interests and, where appropriate, consent. Enrolment and payment processing relies on the performance of a contract. We maintain records to meet legal obligations under tax and company law. Marketing communications are sent only with your consent or where soft-opt-in applies under PECR. Analytics and site improvement are carried out under legitimate interests after balancing your rights.
Requirement to provide data and consequences
Providing certain data is necessary to respond to your enquiry or complete enrolment. If you do not supply required information we may be unable to process your request or deliver the course. You are free to withhold optional information such as marketing preferences without affecting core services.
Cookies and similar technologies
We use cookies and similar technologies to enable essential site functions, remember preferences and measure performance. Details of the cookies we deploy, their purposes and how to manage them are set out in our Cookie Policy, which is accessible via the site-wide cookie banner and should be read alongside this notice.
Processors, recipients and legal disclosures
We share personal data with carefully selected service providers that act as processors, including hosting and email platform operators, payment processors and course administration software providers. We may also disclose data to regulators, law enforcement or courts where required by law. All processors are bound by written contracts that impose appropriate data-protection obligations.
International transfers
Some of our processors are located outside the United Kingdom. Where personal data is transferred to a country without an adequacy decision we rely on UK-approved standard contractual clauses together with additional technical and organisational safeguards to protect your information.
Data retention
We retain enquiry data for up to two years after the last contact, enrolment records for six years to satisfy tax and contractual requirements, and technical logs for a maximum of twelve months unless longer retention is needed to resolve disputes or comply with legal obligations. Criteria used to determine retention include the purpose of collection, legal limitation periods and the ongoing need for the data.
Security and data-minimisation practices
We apply appropriate technical and organisational measures, including encryption in transit, access controls and regular security reviews, to protect personal data against unauthorised access, loss or alteration. We collect only the data necessary for the stated purposes and train staff on data-protection responsibilities.
Your data protection rights
Under UK GDPR you have the right to access your personal data, request rectification or erasure, restrict or object to processing, and receive a portable copy of data you provided to us. To exercise any of these rights please contact us using the details above. We will respond within one month and may ask for identification to verify your request.
Withdrawing consent and objecting to marketing
Where processing is based on consent you may withdraw it at any time by contacting [email protected] or using the unsubscribe link in marketing emails. You may also object to processing for direct marketing or certain profiling activities at any time; we will cease such processing unless we demonstrate compelling legitimate grounds.
Right to complain to the supervisory authority
If you are not satisfied with our response you have the right to lodge a complaint with the Information Commissioner’s Office, the UK supervisory authority, at ico.org.uk or by post to Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF.
Children and age restrictions
Our courses are intended for individuals aged 18 and over. We do not knowingly collect personal data from anyone under 18. If we become aware that data has been provided by a child we will delete it promptly.
Automated decision-making and profiling
We do not use automated decision-making, including profiling, that produces legal or similarly significant effects on individuals.
Changes to this policy
We review this policy regularly and will update it when our practices change or when required by law. The date of the most recent update appears at the top of the page. Continued use of the site after an update constitutes acceptance of the revised policy.