Payment and Refund Policy
Last updated: 12 October 2026.
Scope of the Policy
This Payment and Refund Policy applies to all courses and services offered by infowaveko specialising in live production decks and control rooms including multi-camera switching live broadcasting techniques real-time video operation and professional management of television and streaming productions. It covers purchases made through our commercial website by customers located in the United Kingdom. The policy explains how payments are handled refunds are processed and what rights apply under UK law.
Prices Currencies Taxes and Additional Charges
All prices are displayed in British Pounds Sterling. Course fees include applicable value added tax at the current UK rate unless stated otherwise. Additional charges such as payment processing fees or currency conversion costs may apply depending on the payment method selected. Customers are responsible for any bank charges or foreign transaction fees imposed by their card issuer.
Accepted Payment Methods Authorisation and Security
We accept major credit and debit cards bank transfers and other secure electronic payment options displayed at checkout. Payments are authorised in real time and funds are held until the order is confirmed. All transactions are processed through secure payment gateways that comply with PCI DSS standards to protect cardholder data. infowaveko does not store full payment card details on its systems.
Order Booking Confirmation and Contract Formation
Upon successful payment an order confirmation email is sent containing details of the purchased course access instructions and terms. A binding contract is formed when the confirmation is issued. Access to digital course materials is granted immediately after confirmation unless otherwise specified.
Cancellation Rights and Applicable Periods
Under the Consumer Contracts Regulations customers have a 14-day cooling-off period from the date of purchase during which they may cancel without providing a reason. For digital content the right to cancel ends once download or streaming access begins if the customer has consented to immediate performance. Services such as live training sessions may have different cancellation windows outlined at booking.
Refund Eligibility Exclusions and Non-Refundable Items
Refunds are available within the cooling-off period for unused courses. Exclusions apply once course materials have been accessed or live sessions attended. Non-refundable items include promotional bundles customised training packages and any content downloaded or streamed. Partial refunds may be considered for technical issues preventing access but not for change of mind after consumption.
Step-by-Step Procedure to Request a Refund
To request a refund contact [email protected] or use the form on our Contacts page providing order number proof of purchase and reason for the request. Include +44 1494 671234 if a telephone discussion is preferred. Requests must be submitted in writing within the eligible period. Our team acknowledges receipt within five working days.
Inspection Approval Rejection and Notification of Refund Decision
Each request is reviewed for eligibility based on access logs and policy terms. Approval or rejection is notified by email within ten working days. If rejected the email explains the grounds and any options for appeal or alternative resolution.
Refund Method Processing Time and Funds Reaching the Customer
Approved refunds are issued to the original payment method. Processing takes up to fourteen days after approval with funds typically appearing in the customer account within three to five additional business days depending on the provider. Bank transfers may take longer.
Special Rules for Digital Content Subscriptions Services and Promotional Offers
Digital courses are treated as digital content with immediate access waiving the cooling-off period after consent. Subscriptions renew automatically unless cancelled before the renewal date. Promotional offers are non-refundable once redeemed. Live services are subject to attendance policies detailed in the course terms.
Failed Payments Duplicate Charges Chargebacks and Suspected Fraud
Failed payments result in order cancellation with notification sent to the customer. Duplicate charges are investigated and refunded promptly upon verification. Chargebacks are handled according to card scheme rules and may lead to account suspension. Suspected fraud triggers immediate investigation and reporting to relevant authorities without refund until resolved.
Mandatory Consumer Rights in the United Kingdom
This policy does not affect statutory rights under the Consumer Rights Act 2015 Consumer Contracts Regulations 2013 and UK GDPR where applicable. Customers retain rights to remedies for faulty digital content or services including repair replacement or refund regardless of this policy. Disputes may be referred to the courts of England and Wales or alternative dispute resolution schemes.
Contact Route Policy Changes and Last Updated Date
For queries about this policy or to request changes contact [email protected] +44 1494 671234 or visit the Contacts page. Beaconsfield Studios, Station Road, Beaconsfield, Buckinghamshire, HP9 1LG, United Kingdom is our registered address. We may update this policy to reflect legal or operational changes with the new version posted on the website. Continued use after updates constitutes acceptance. This document was last updated on 12 October 2026.